Privacy Policy
Last updated: 21 May 2026
RamStop Pty Ltd respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how RamStop Pty Ltd collects, uses, stores, and discloses personal information when you contact us, request a quote, use our website, purchase products, or engage us for bollard, barrier, installation, or related site safety services.
RamStop Pty Ltd is an Australian-owned private company providing high-impact bollard safety solutions, product supply, site assessment, custom design, installation, maintenance, warranty support, and related services across Australia.
1. Who we are
Business name: RamStop Pty Ltd
ABN: 99 660 136 872
Website: www.ramstop.com.au
Phone: 0414 103 333
Email: sales@ramstop.com.au
Service area: Australia-wide, coordinated from our Gold Coast, Queensland headquarters.
2. Personal information we collect
RamStop may collect personal information when you:
- submit an enquiry through our website
- request a quote or product information
- contact us by phone, email, or online form
- place an order
- arrange delivery, installation, maintenance, or warranty support
- communicate with us about a commercial, government, construction, retail, industrial, or residential project
The personal information we collect may include:
- your name
- business or organisation name
- job title or role
- phone number
- email address
- billing, delivery, or installation address
- project location
- details about your site, access needs, safety requirements, or product requirements
- order, quote, invoice, and payment-related information
- communications between you and RamStop
We may also collect technical information when you use our website, such as your IP address, browser type, device information, pages visited, and website usage data.
3. Why we collect personal information
RamStop collects personal information so we can provide products, advice, support, and services relevant to your enquiry or project.
We may use your personal information to:
- respond to enquiries
- prepare quotes or proposals
- assess product suitability for your site or project
- arrange product supply, delivery, installation, maintenance, or support
- communicate about orders, timelines, warranties, or service requirements
- manage accounts, invoicing, payments, and records
- improve our website, services, and customer communications
- meet legal, regulatory, safety, insurance, or compliance obligations
RamStop provides products and services that may involve site-specific requirements, including bollard placement, access control, traffic management, installation conditions, and safety considerations. Collecting accurate project information helps us recommend suitable solutions and avoid incorrect product selection or installation assumptions. RamStop’s services include consultation, site assessment, custom design, product supply, nationwide installation, maintenance, warranty, and after-sales support.
4. How we collect personal information
We usually collect personal information directly from you.
This may happen when you:
- complete a website form
- email us
- call us
- request a quote
- place an order
- provide project documents, site details, drawings, specifications, or photographs
- communicate with our team during delivery, installation, or support
We may also collect information from third parties where it is reasonable to do so, such as contractors, builders, project managers, government agencies, property managers, suppliers, or logistics providers involved in your project.
5. Website cookies and analytics
Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve website performance, and make the website easier to use.
Cookies may collect information such as:
- pages visited
- time spent on the website
- device and browser type
- referral source
- general location information
You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
6. How we use and disclose personal information
RamStop may use or disclose personal information for the purpose it was collected, including to provide products, quotes, installation services, warranty support, and customer service.
Australian privacy guidance allows personal information to be used or disclosed for the reason it was collected, known as the primary purpose.
We may disclose personal information to:
- employees and authorised representatives
- installation teams or accredited contractors
- delivery and logistics providers
- suppliers and manufacturers
- payment processors, accountants, bookkeepers, or professional advisers
- IT, website, email, CRM, and cloud service providers
- insurers, legal advisers, or compliance advisers
- government, regulatory, or law enforcement bodies where required by law
We do not sell personal information.
7. Overseas disclosure
Some service providers used by RamStop may store or process information using systems located outside Australia.
Where this occurs, we take reasonable steps to ensure personal information is handled securely and in a way that is consistent with this Privacy Policy.
8. Direct marketing
RamStop may use your contact details to send relevant information about products, services, updates, or offers where permitted by law.
You can opt out of marketing communications at any time by contacting us at:
We will still send essential service-related communications where required, such as quote updates, order information, delivery arrangements, installation communications, warranty matters, or account notices.
9. How we protect personal information
RamStop takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps may include:
- limiting access to personal information to authorised personnel
- using password-protected systems
- maintaining secure electronic records
- using reputable service providers
- keeping project and customer information only for as long as reasonably required
- reviewing procedures where appropriate
The Australian Privacy Principles require organisations that hold personal information to take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
10. Accessing or correcting your personal information
You may request access to the personal information RamStop holds about you.
You may also ask us to correct personal information if it is inaccurate, incomplete, or out of date.
To make a request, contact us at:
We may need to verify your identity before providing access or making corrections.
11. How long we keep personal information
RamStop keeps personal information for as long as reasonably necessary for the purpose it was collected.
This may include retaining information for:
- quoting and project records
- order and delivery records
- warranty and support obligations
- accounting, tax, insurance, and legal requirements
- safety, compliance, or dispute resolution purposes
When information is no longer required, we will take reasonable steps to securely destroy, delete, or de-identify it.
12. Privacy complaints
Contact us if you believe your personal information has been mishandled or if you have a privacy concern.
Please email:
Include your name, contact details, and a clear description of your concern.
We will review your complaint and respond within a reasonable timeframe.
13. Changes to this Privacy Policy
RamStop may update this Privacy Policy from time to time.
The latest version will be published on our website with the updated date shown at the top of the page.
14. Contact us
For privacy questions, access requests, correction requests, or complaints, contact:
RamStop Pty Ltd
ABN: 99 660 136 872
Phone: 0414 103 333
Email: sales@ramstop.com.au
Website: www.ramstop.com.au