Returns & Refunds Policy

Last updated: 21 May 2026

RamStop Pty Ltd supplies bollards, barriers, wheel stops, wall protectors, access control products, and related safety solutions for commercial, industrial, government, retail, and residential sites across Australia.

This Returns & Refunds Policy explains how returns, refunds, replacements, repairs, cancellations, and warranty-related claims are handled.

Nothing in this policy limits your rights under the Australian Consumer Law. Businesses cannot remove a customer’s legal right to a repair, replacement, or refund where a product or service fails to meet consumer guarantees.

1. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund, cancellation, or compensation where a product or service has a problem covered by consumer guarantees. Products must be of acceptable quality, match their description, and be fit for any purpose made known to us. Services must be provided with due care and skill, and within a reasonable timeframe where no timeframe is agreed.

2. Change-of-mind returns

RamStop does not generally accept returns or provide refunds for change of mind.

This includes where you:

• ordered the wrong product
• no longer need the product
• found a cheaper product elsewhere
• changed project requirements after ordering
• selected an unsuitable size, finish, quantity, or specification without first confirming suitability with RamStop

Australian Consumer Law does not require a business to provide a refund, repair, or replacement simply because a customer has changed their mind, found the product cheaper elsewhere, or no longer wants the product.

3. Custom, made-to-order, and project-specific products

Many RamStop products may be selected, prepared, customised, fabricated, branded, finished, or supplied for a specific project, site, size, colour, access requirement, or installation condition.

Custom, made-to-order, special-order, branded, modified, or project-specific products cannot be returned for change of mind once production, procurement, dispatch, or project preparation has started.

This does not affect your rights if the product fails to meet consumer guarantees.

RamStop offers custom design and manufacturing, including custom dimensions, colours, branding, logos, and project-specific designs.

4. Products damaged in transit

Please inspect your delivery as soon as reasonably possible.

If goods arrive damaged, contact RamStop promptly and provide:

• your order or invoice number
• photos of the damaged product
• photos of the packaging
• delivery details
• a description of the issue

Do not install, modify, or use a damaged product before contacting us, unless urgent safety requirements make this unavoidable.

Where the issue is confirmed, RamStop will assess the appropriate remedy, which may include repair, replacement, refund, or another solution depending on the circumstances.

5. Faulty, incorrect, or non-compliant products

Contact RamStop if you believe a product is faulty, incorrectly supplied, not as described, or not suitable for an agreed purpose.

We may ask for:

• photos or videos
• product details
• site or installation information
• proof of purchase
• a description of the issue
• details of how the product has been stored, handled, installed, or used

RamStop may need to inspect the product before confirming the appropriate remedy.

Depending on the issue, the remedy may include:

• repair
• replacement
• refund
• supply of missing or corrected components
• technical support
• site assessment or installation review

6. Installation-related issues

RamStop offers professional installation services across Australia and coordinates installation for products such as fixed bollards, automatic bollards, retractable bollards, removable bollards, wheel stops, and protection systems. RamStop’s installation services may include core drilling, concrete footing, bolting, in-ground setting, and final commissioning.

If RamStop installed the product and you believe there is an installation issue, contact us with details of the problem.

If a third party installed the product, RamStop may need to assess whether the issue relates to:

• the product itself
• site conditions
• installation method
• incorrect placement
• incorrect footing or anchoring
• misuse, impact, modification, or maintenance failure

RamStop is not responsible for damage or performance issues caused by incorrect installation by others, misuse, unauthorised modification, unsuitable site preparation, or failure to follow product or installation guidance.

This does not affect your rights under Australian Consumer Law.

7. Returns that may not be accepted

A return may not be accepted where the product:

• was custom-made, modified, branded, or specially ordered for your project
• has been installed, used, damaged, cut, drilled, altered, painted, or modified
• has been damaged by misuse, impact, incorrect storage, or incorrect installation
• is missing parts, packaging, keys, fixings, accessories, or documentation
• was ordered incorrectly by the customer
• is no longer in resaleable condition

Legal rights under Australian Consumer Law still apply where a product fails to meet consumer guarantees.

8. Return shipping and collection

Do not send products back without written approval from RamStop.

Where a return is approved, RamStop will provide return instructions.

Unless otherwise required by law:

• customers are responsible for return shipping costs for approved change-of-mind or customer-error returns
• products must be safely packaged for transport
• RamStop is not responsible for damage caused during unauthorised or poorly packaged return shipping

Where a product is confirmed to have a major fault or another issue covered by consumer guarantees, RamStop will handle the remedy in accordance with Australian Consumer Law.

9. Refunds

Where a refund is approved, it will usually be processed using the original payment method.

Refunds may take time to appear depending on your bank, card provider, or payment processor.

Refunds are not provided until the returned product has been received and assessed, unless RamStop confirms otherwise in writing.

10. Order cancellations

Contact RamStop as soon as possible if you need to cancel an order.

Cancellation may not be possible where:

• the product has already been dispatched
• the product has been custom-made or modified
• materials have been ordered specifically for your project
• manufacturing, finishing, branding, or preparation has started
• installation or logistics have already been scheduled or incurred

Where cancellation is possible, RamStop will confirm any applicable costs already incurred before processing the cancellation.

11. Warranty support

RamStop products may be covered by manufacturer warranties or product-specific warranty terms.

Warranty coverage may vary depending on the product, application, installation method, environment, and use.

RamStop provides warranty and after-sales support, including technical assistance, maintenance guidance, service calls, spare parts, and scheduled maintenance options where applicable.

Warranty coverage does not usually apply to damage caused by:

• vehicle impact or collision
• misuse or negligence
• incorrect installation by others
• unauthorised modifications
• unsuitable site conditions
• lack of reasonable maintenance
• corrosion or wear caused by unsuitable environmental exposure where the product was not selected for that environment
• normal wear and tear

Warranty terms are separate from your rights under Australian Consumer Law.

12. How to request a return, refund, repair, or replacement

To make a request, contact RamStop with the following information:

Email: sales@ramstop.com.au
Phone: 0414 103 333

Please include:

• your name
• business or organisation name
• order number or invoice number
• product details
• delivery or installation address
• description of the issue
• photos or videos, where relevant
• preferred outcome

RamStop will review your request and advise the next step.

13. Contact RamStop

RamStop Pty Ltd
ABN: 99 660 136 872
Phone: 0414 103 333
Email: sales@ramstop.com.au
Website: www.ramstop.com.au